Cancelation & Refund Policy
Monday - Friday / 24 hours: (+44 774 285 1502)
Due to the nature of real-time payment systems processing, ALL associated charges/fees can not be cancelled and are nonrefundable, except as listed under Acceptable Reasons for Refund;
A refund will be issued, upon request, and with supporting proof and/or evidence from the customer, for the reasons listed below under Acceptable Reasons for a Refund. Not withstanding the above, VIS GLOBAL SERVICES LTD., reserves the right to grant or deny refunds to anyone at our sole discretion.
Acceptable Reasons for a Refund:
- A FULL refund is applicable for Credit/Debit card payment, if your credit/debit card was used fraudulently.
- Any other illegal or non-approved/non-sanctioned use of your credit/debit card or billing information.
- Refund of application fee is applicable for any double payment, example: 1 Visa - 1 Passport; 2 Visas; or 2 Passports for the same person.
- Tourist/Business/STR Visa refunds must be requested within six (6) months of the original payment date. Please note the double payment must be within fifteen (15) days of the original application payment.
- Passport refunds must be requested within six (6) months of the original payment date. Please note the double payment must be within six (6) months of the original application payment.
- If there is a mistake made, as solely determined by VIS GLOBAL SERVICES LTD., with respect to two or more payment transactions being processed for ONE application. This is defined as a double-payment for the same application.
Requesting a Refund:
Refund requests are considered valid up to six (6) months from the original date of payment, unless otherwise stipulated, no exceptions.
To request a refund, please email refund@visglobal.net with details of your request.
All refund request must be sent to the above email, no exceptions.
A ticket number will be automatically issued for your refund request and will be referenced in all correspondence relevant to your refund by VIS GLOBAL SERVICES LTD Customer Support.
Details to be include in your request; indicate which application is to be refunded (including application id and reference number), supporting documents (proof of double payment), complete name, mailing address and telephone number.
Refund requests are processed in the order in which they are received, and You will have the opportunity to provide VIS GLOBAL SERVICES LTD with all the necessary details required to process any refunds that fall within the Acceptable Reasons for a Refund.
Please allow approximately 6-8 weeks from the time you receive an acknowledgment email from VIS GLOBAL SERVICES LTD. Support team in response to your refund email submission, to receive your refund. All money order refunds, if approved will be sent via USPS first class regular mail (non-traceable).
To request a refund, please email refund@visglobal.net with details of your request.
All refund request must be sent to the above email, no exceptions.
A ticket number will be automatically issued for your refund request and will be referenced in all correspondence relevant to your refund by VIS GLOBAL SERVICES LTD Customer Support.
Details to be include in your request; indicate which application is to be refunded (including application id and reference number), supporting documents (proof of double payment), complete name, mailing address and telephone number.
Refund requests are processed in the order in which they are received, and You will have the opportunity to provide VIS GLOBAL SERVICES LTD with all the necessary details required to process any refunds that fall within the Acceptable Reasons for a Refund.
Please allow approximately 6-8 weeks from the time you receive an acknowledgment email from VIS GLOBAL SERVICES LTD. Support team in response to your refund email submission, to receive your refund. All money order refunds, if approved will be sent via USPS first class regular mail (non-traceable).
Abuse of Cancelation & Refund Policy:
Where VIS GLOBAL SERVICES LTD, in its sole discretion, believes a customer has abused, or is abusing, this Cancelation & Refund Policy through, among other actions, fraudulent requests for refunds or initiation of chargebacks after submitting applications using the VIS GLOBAL SERVICES LTD platform, VIS GLOBAL SERVICES LTD, shall have the right to:
- In the case of visas or passports, request such visa or passport to be immediately revoked by the issuing authority.
- Immediately publish to relevant immigration authorities at immigration borders/ports of entry, a ‘fraud watch list’ of the names and/or passport or visa numbers of suspected individuals.
- BLOCK an individual’s name and/or method of payment from being used in any manner on the Visglobal, platform and relevant immigration authorities sites. This shall include barring the individual from applying for a visa or passport on VIS GLOBAL SERVICES LTD, unless specifically approved for permission by VIS GLOBAL SERVICES LTD.
Cancelation & Refund Updates and Modifications
VIS GLOBAL SERVICES LTD, reserves the right to modify this Cancelation & Refund Policy at its discretion or against any individual it believes is abusing this Cancelation & Refund Policy. Any such revision will be binding and effective immediately after posting of the revised Cancelation & Refund Policy on https://visglobal.net. You agree to periodically review our Cancelation & Refund Policy, including the current version of our Cancelation & Refund Policy as made available at https://visglobal.net/cancellation-and-refund.
Disclaimer
VIS GLOBAL SERVICES LTD, accepts no responsibility for the products or services provided by any participating agency, Embassy or Consulate in connection with the actual granting of passports or visas, no for any delays, mistakes on passports or other materials occasioned by such services or by any delivery services such as FedEx, UPS, DHL, US Postal Service or other Courier and/or postal service. Damage compensation is NOT available from VIS GLOBAL SERVICES LTD.
Service and/or Transaction Fees are Non-Refundable.
Service and/or Transaction Fees are Non-Refundable.